Can I pick up my order in-store if I order online?
Yes, you have the option to pick up your online order in store when you choose the "pick up in-store" option upon checkout. Simply put the pre-order items in your cart and then chose store pick up as your method of shipping.
Do you grant retroactive discounts on sale items?
We do not grant retroactive discounts. If a customer places a large order and many items are sitting in our warehouse waiting for pre-order items to arrive, then the risk of a sale is that of the customer. Many customers place large orders to save on shipping due to our flat rate, but if one of those items goes on sale before we can ship your entire order, then we are not obliged to grant you a retroactive discount. We do not allow combining pre-orders with regular priced items for this reason.
One of my pre-order items have arrived in stock, can you ship that item but ship the rest of my order later?
To help customers save on shipping costs, by default, we wait until all items are in-stock before shipping your entire order. If you prefer to have us ship your in-stock items and pre-order items in separate shipments, you will be charged our flat rate shipping for each separate pre-order shipment you make. Please see our Shipping & Returns policy for more details.
I placed a pre-order but I was charged right away. How do I place a pre-order without payment up front?
To place a pre-order without payment up front, choose the "pre-order" option upon checkout and you will be invoiced by Paypal once the products are shipping to us. If you choose to pay up front, you can choose from "Paypal" or "credit card" as your payment options.
Can I combine multiple orders?
Once orders are placed, they cannot be combined. You can remove items from an order but two orders can not be combined. If the items arrive in stock and are paid for, no changes to the order can be made.
Can I cancel my pre-order?
You can cancel your pre-order at any time before the request for payment is sent out. If you have already paid for your order, you can have your funds refunded or transferred to another order, or put as credit to be used on a future order. If you have paid for your order but it is already on the way to us, a 15% fee will be charged.
Where is your retail store located?
Ages Three and Up is located at Lougheed Highway and North Road. For directions and store hours, please visit our Location & Hours page.
What methods of payments can I pay with?
We offer a range of secure payment methods. Upon checkout, you will be directed to PayPal's website where you will have the option of paying by Visa, Mastercard, American Express, or PayPal. Please note that you DO NOT have to have a PayPal account to pay with your credit card. Simply fill in the credit card form and submit, once prompted to confirm, choose to "continue without logging in" by clicking on the link beside the login box.
For pre-orders, you can choose the "pre-order" option upon checkout if you prefer to be invoiced later for your order. If you choose to pay up front, you can choose from "Paypal" or "credit card" as your payment options.
Do you charge taxes?
As we are a Canadian company based in British Columbia, we are obliged to charge GST (5%) on all Canadian sales and BC PST (7%) for sales to residents of British Columbia, and applicable provincial taxes. Taxes are added at time of check-out.
How are discounts and coupon codes applied?
If applicable, discounts and coupon codes can be applied at time of check-out.
I have a bunch of items for trade/sale. Do you want them?
We take most items from the product lines we sell depending on the condition of the items.
How much will I get for ‘X’?
We give about half of what we would sell an item for when you trade it in, but it all depends on the item. For example, if you want to send us a basic figure and we sell it for $10, it would be worth $5 to you.
Do you offer cash or store credit for my items?
We are no longer able to offer cash for items. Store credit will be issued for trade ins.
I want to trade my stuff, how and when do I get my trade value?
For all trade-ins, please send us an email with a detailed list of the products and photos to email@example.com. Please also indicate whether you are local to our store, or if you'd be sending in your collection. We will do an initial assessment of your trade-ins and from there, we will either assign you a trade-in ticket number and let you know where to send your trade-ins to, or let you know we cannot take the trade-in. You will be responsible for shipping costs both ways.
Please note: We will not accept any packages that are shipped to us without first contacting us, and going through the initial assessment.
I live in Vancouver, can I just bring my stuff in to the shop?
For all trade-ins, please send us an email with a detailed list of the products and photos to firstname.lastname@example.org. We will do an initial assessment of your trade-ins and from there, we will either assign you a trade-in ticket number and let you know when to drop off your trade-in, or let you know we cannot take your trade-in.