TRADING / SELLING
I have a bunch of items for trade/sale. Do you want them?
We take most items from the product lines we sell. If you are cleaning out your bins and have a bunch of stuff to get rid of, we may be able to help you out.
How much will I get for ‘X’?
We give about half of what we would sell an item for when you trade it in, but it all depends on the item.
Do you offer cash or store credit for my items?
We no longer offer cash for items, but we will offer store credit on items after assessment.
I want to trade my stuff, how and when do I get my trade value?
For all trade-ins, please send us an email with a detailed list of the products and photos to email@example.com. Please also indicate whether you are local to our store, or if you'd be sending in your collection. We will do an initial assessment of your trade-ins and from there, we will either assign you a trade-in ticket number and let you know where to send your trade-ins to, or let you know we cannot take the trade-in. You will be responsible for shipping costs both ways.
Please note: We will not accept any packages that are shipped to us without first contacting us, and going through the initial assessment.
Do you only take in parts or do you take in full figures?
For full figures we take a look at a few more factors than we do for just parts, and you can get more than half of what we sell it for depending on condition and scarcity of the figure. For very hot figures you can get upwards 60% to 70% of what we will sell it for. We only give figures a value once we have them in hand as they need to be inspected before a final value can be given.
I live in Vancouver, can I just bring my stuff in to the shop?
For all trade-ins, please send us an email with a detailed list of the products and photos to firstname.lastname@example.org. We will do an initial assessment of your trade-ins and from there, we will either assign you a trade-in ticket number and let you know when to drop off your trade-in, or let you know we cannot take your trade-in.
Can I return my order?
You can return full figure orders within 14 days after your order has been shipped, but there will be a 15% restocking fee and you will be responsible for the shipping back to us. Loose items are NOT returnable. If you want to return loose items you purchased it will be taken back as a TRADE and not a return meaning you will get half the value of what the items are worth. Returned figure must be returned in the condition they went out in, meaning they have to still be sealed. If they are opened, they will be considered a trade and not a return.
CANADIAN VS. US DOLLARS
I made my purchase in Canadian but when I got the invoice for payment it was in USD. Why is that?
Urban Samurai Hobbies is seen all in US dollars on our end but if you are in Canada then you can view the site in a converted Canadian Dollars. If you make a purchase in CAD and it is a pre-order you will be sent an invoice in US when it comes time to pay. If you would like to pay in CAD then please let us know when you get the invoice and it can be converted into CAD at that time. If you would like your invoice sent to you in CAD right away then when you place your order originally, use the notes section to request your invoice be in CAD.