Please ensure you read and understand the Pre-order Policy below, before continuing to the Pre-orders section. Items listed as “Pre-order” are currently not available to ship until the Pre-order arrives at our warehouse, regardless of the associated stock level. The associated stock level pertains to how many Pre-orders we have available.
Pre-order Policy
A Pre-order is a contract to acquire an item before it is available in store. A3UGundam.com offers many items throughout the year as Pre-order for the benefit of our shoppers to ensure pre-release items are obtainable and affordable.
Advantage of Pre-ordering
Pre-ordering ensures that you get the product you want, as some products are limited in quantity and sell out before it reaches our store.
Payment for Pre-orders
We offer a range of secure payment methods. Upon checkout, you will be directed to PayPal's website where you will have the option of paying by Visa, Mastercard, American Express, or PayPal. Please note that a PayPal account is not required to pay with your credit card. Simply fill in the credit card form and submit, once prompted to confirm, choose to "continue without logging in" by clicking on the link beside the login box.
For security reasons, we do not store credit card information on our website or database.
Cancelling Pre-order Items
You can cancel your preorder at any time before your items arrive in stock. Once you receive notification that your order is “awaiting shipment” or “awaiting pickup,” cancellations will be subject to a 15% restocking fee. The remainder of your funds will be refunded, minus the 15%.
Cancelling a pre-order means you lose your place in line for this item. You are welcome to place a new order at any time if you change your mind as long as stock is still available.
Receiving your Pre-order
Although we make every effort to ensure products are shipped out promptly, we cannot guarantee that you will receive your order "early" or on the expected release date. Unexpected delays can happen, especially when dealing with foreign product, shipping methods, and high demand. We cannot control any of these unforeseen situations before it arrives at our warehouse.
Shipping your Pre-order
To help the customer save on shipping, by default, we only ship products once all items in an order are in stock. This ensures that you get all of your items shipped under one flat rate. If you choose to have your in-stock items shipped separate from your pre-orders, just let us know by sending an email tosupport@a3ugundam.com. You will be charged the flat rate for every separate shipment made however you may add more items to your pre-order shipments as needed to take advantage of our flat rate shipping.